Call Center Representative ( 6 Month Contract )

Aston Carter is currently seeking motivated individuals to join our dynamic team as a Call Center Representative for a 6-month contract. As part of our customer service team, you will play a vital role in providing outstanding service, handling inquiries, and resolving issues efficiently. If you have strong communication skills and enjoy helping others, this is a great opportunity to build your career in a fast-paced environment.

Job Details:

Responsibilities:

• Answer inbound calls and assist customers with inquiries, orders, and issues.
• Maintain high levels of customer satisfaction by providing professional and timely assistance.
• Escalate complex issues to the appropriate departments.
• Follow company guidelines to resolve customer complaints and process returns or exchanges.
• Update customer information and record all interactions in the CRM system.
• Monitor and follow up on any outstanding customer requests or cases.
• Adhere to company policies and provide feedback to improve service quality.
• Stay up to date with product and service offerings to provide accurate information.

Requirements:

1. High school diploma or equivalent.
2. Previous experience in a call center or customer service environment is a plus.
3. Strong communication skills, both verbal and written.
4. Ability to handle customer complaints in a calm and professional manner.
5. Strong problem-solving and organizational skills.
6. Basic computer proficiency, including MS Office and CRM systems.
7. Ability to multitask and work under pressure.
8. Flexible and adaptable, with a positive attitude toward learning.

Benefits:

• Competitive salary.
• Paid training and development opportunities.
• Career growth potential.
• Performance-based bonuses.
• Flexible work schedule options.
• Employee discounts on company products/services.
• Positive and supportive work environment.
• Opportunity to work with a reputable company in the industry.

Health Insurance:

• Comprehensive health, dental, and vision insurance coverage.
• Access to wellness programs and mental health support.
• Health savings accounts (HSA) options.

Why Join Us?

• Exciting Career Growth: Aston Carter is committed to fostering a culture of growth and development. You'll have the opportunity to develop your skills and advance within the company.
• Team-Oriented Environment: We pride ourselves on a supportive and collaborative team culture where your ideas and contributions are valued.
• Work-Life Balance: We offer flexible scheduling and support a healthy work-life balance, ensuring that you can perform your best while maintaining personal well-being.
• Impactful Work: Be part of a company that values customer satisfaction and strives to make a positive impact in every interaction.

How to Apply:

If you are ready to take the next step in your career, please submit your resume and cover letter to [Insert Application Link or Email]. Applications will be reviewed on a rolling basis, so apply soon!

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