Chewy Customer Support Specialist (Remote)
Chewy is seeking a dedicated and passionate Customer Support Specialist to join our team remotely. This position offers the opportunity to provide exceptional service to our customers by assisting with inquiries, troubleshooting issues, and ensuring a positive experience. As part of a dynamic and fast-paced environment, you’ll be an essential part of the Chewy team, helping pet owners nationwide take care of their furry friends.
Job Details
| Job Title | Chewy Customer Support Specialist (Remote) |
|---|---|
| Location | Remote (Work from Home) |
| Employment Type | Full-time |
| Salary Range | Competitive (based on experience) |
| Schedule | Flexible hours, including evenings and weekends |
| Start Date | Immediate |
Responsibilities:
- Assist customers with inquiries via phone, email, and live chat, providing top-tier support.
- Resolve customer issues with a focus on empathy, accuracy, and timeliness.
- Provide product information and assist with order tracking, returns, and troubleshooting.
- Upsell and cross-sell products when appropriate, based on customer needs.
- Document customer interactions accurately in the system.
- Collaborate with other teams to ensure a seamless customer experience.
- Stay updated on company products, policies, and procedures.
Requirements:
- High school diploma or equivalent (Bachelor's degree preferred).
- Minimum 1 year of customer service experience, preferably in a remote setting.
- Strong communication skills, both written and verbal.
- Ability to problem-solve and think critically under pressure.
- Comfortable navigating various technology platforms and customer service software.
- Must have a quiet, dedicated workspace for remote work.
- Availability to work flexible hours, including evenings and weekends.
- Passion for animals and helping pet owners.
Benefits:
- Competitive salary and performance bonuses.
- Paid time off (PTO) and holiday pay.
- 401(k) with company match.
- Employee discounts on Chewy products.
- Opportunities for growth and career advancement.
- Comprehensive training programs to support your development.
Health Insurance:
- Comprehensive health, dental, and vision plans.
- Health Savings Account (HSA) and Flexible Spending Account (FSA).
- Employee assistance programs for mental and emotional well-being.
Why Join Us?
- Chewy Culture: A supportive, diverse, and inclusive work environment where every employee is valued.
- Growth Opportunities: Chewy believes in promoting from within and offers ample opportunities for career advancement.
- Impact: You’ll have the chance to make a difference in the lives of pets and their owners while working with a passionate team.
- Work-Life Balance: Enjoy the flexibility of a remote job with the benefits of a structured schedule and the ability to work from home.
How to Apply:
Interested candidates should submit their resume and a brief cover letter outlining their experience and why they would be a great fit for the Chewy team. Please apply via the Chewy career website or email your application to Apply.