Customer Service Agent (Full-Time Remote) - Hiring ASAP
We are looking for a Customer Service Agent to join our dynamic team at Propel Technology. This is a full-time remote position, offering a flexible work environment and career growth opportunities. If you have a passion for customer service and enjoy helping others, we want to hear from you!
Job Details
| Job Title | Customer Service Agent (Full-Time Remote) |
|---|---|
| Job Type | Full-Time, Remote |
| Hiring Status | ASAP – Immediate Openings |
| Salary | Competitive, Based on Experience |
| Work Schedule | Flexible Hours, Including Weekends |
| Location | Remote (USA-based applicants only) |
| Industry | Technology & Customer Support |
Key Responsibilities
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Respond promptly to customer inquiries via phone, email, and live chat.
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Provide accurate and professional information about our products and services.
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Resolve customer issues with efficiency, patience, and a positive attitude.
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Maintain detailed records of customer interactions and transactions.
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Collaborate with internal teams to enhance customer experience.
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Stay updated on company policies, services, and industry trends.
Qualifications
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Previous experience in customer service, call center, or support role preferred.
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Strong verbal and written communication skills.
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Ability to handle multiple customer interactions with professionalism.
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Proficiency in basic computer applications and CRM tools.
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Ability to work independently in a remote setting.
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High school diploma or equivalent (Associate’s or Bachelor’s degree is a plus).
Benefits
Health Insurance & Wellness
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Comprehensive Health, Dental, and Vision Insurance
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Mental Health Support & Employee Assistance Programs
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Paid Time Off (PTO) and Sick Leave
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Flexible Work Hours & Remote Work Stipend
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Professional Development & Growth Opportunities
About Propel Technology
At Propel Technology, we believe in innovation, efficiency, and superior customer service. Our team is dedicated to providing seamless customer support for technology solutions that impact lives. We foster a remote-friendly work environment with an emphasis on work-life balance and professional development.
What Our Alumni Say About Propel Technology:
"Propel Technology transformed my career. The remote work flexibility and supportive team environment allowed me to grow professionally and personally." – Former Customer Support Agent
"From my first day, I felt like a valued team member. The leadership genuinely cares about employees' well-being and career progression." – Ex-Team Member
Interview Guide for This Job
To prepare for the interview, keep these key points in mind:
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Know Our Company: Research Propel Technology, our services, and our customer support values.
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Customer Service Scenarios: Be ready to discuss real-life customer interactions and how you handled them.
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Tech & Tools Proficiency: Expect questions about your experience with CRM tools, chat platforms, and email handling.
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Behavioral Questions: Prepare to talk about challenges you've faced in customer service and how you overcame them.
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Communication Skills: Demonstrate clear, professional, and friendly communication.
How to Apply?
If you are excited to join a fast-growing company that values customer satisfaction and employee well-being, apply today!
Click the Apply Now button and submit your resume along with a brief cover letter explaining why you are the perfect fit for this role.