Customer Service Representative – Work from Home
Job Description: Teleperformance is looking for dedicated and customer-focused individuals to join our team as a Customer Service Representative. This is a remote position, allowing you to work from the comfort of your own home. As a Customer Service Representative, you will be the primary point of contact for our clients’ customers, assisting them with inquiries, resolving issues, and providing excellent customer service.
Key Responsibilities:
- Handle incoming calls, emails, and online inquiries from customers.
- Provide accurate information and solutions to customer questions and concerns.
- Process orders, refunds, and other requests as needed.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Follow communication “scripts” when handling different topics to ensure consistency.
- Utilize company resources to resolve issues and provide solutions to customers.
- Meet personal and team performance targets in quality and productivity.
Requirements:
- High school diploma or equivalent; college degree preferred.
- Previous experience in customer service, call center, or similar roles is a plus.
- Strong written and verbal communication skills.
- Ability to work independently and manage time effectively.
- Familiarity with computer and software applications such as MS Office Suite.
- Strong problem-solving skills and ability to handle difficult customer situations.
Benefits:
- Flexible work-from-home schedule.
- Competitive salary and performance-based incentives.
- Health, dental, and vision insurance.
- Paid training and career advancement opportunities.
- Access to company perks and discounts.
How to Apply: Interested candidates should visit Teleperformance Careers to submit their application. Be prepared to provide a resume and any necessary documentation.
Join our team and help deliver exceptional customer service while enjoying the flexibility of working from home with Teleperformance!