Customer Support Specialist (Remote) Chewy - Apply Now
Join Chewy’s exceptional Customer Service team as a Customer Support Specialist! We are seeking a compassionate and dedicated individual to provide top-notch support to our valued customers. In this remote role, you’ll help Chewy maintain its reputation as a leader in pet supplies, ensuring that customers receive the best possible assistance through a variety of communication channels. This is a fantastic opportunity for anyone passionate about pets and delivering exceptional service.
Job Details
| Position Title | Customer Support Specialist |
|---|---|
| Location | Remote, U.S.-based |
| Employment Type | Full-time |
| Shift | Flexible (Must be available to work evenings and weekends) |
| Salary | Competitive, based on experience |
| Job Type | Permanent |
| Reports To | Customer Support Manager |
Responsibilities
- Provide exceptional service by assisting customers with order inquiries, product information, returns, and troubleshooting.
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and resolve product-related issues, addressing customer concerns to ensure satisfaction.
- Maintain accurate customer records and feedback in the system.
- Collaborate with team members to resolve complex customer concerns and improve customer experience.
- Adhere to Chewy's policies and procedures while striving to meet performance goals.
Requirements
- High school diploma or equivalent required (some college education preferred).
- Prior customer service experience (phone, email, chat).
- Excellent communication skills, both written and verbal.
- Strong problem-solving skills and attention to detail.
- Ability to multitask and manage time effectively.
- A passion for pets and delivering high-quality service.
- Must be comfortable working remotely with access to a reliable internet connection.
Benefits
- Competitive salary and performance-based bonuses.
- Paid time off (PTO) and holiday pay.
- 401(k) with company match.
- Employee discounts on Chewy products.
- Career development and training programs.
- Opportunity for career advancement in a growing company.
Health Insurance
- Comprehensive health, dental, and vision insurance plans.
- Health savings account (HSA) and flexible spending accounts (FSAs).
- Life insurance and disability coverage.
- Mental health and wellness support.
Why Join Us?
At Chewy, we care about our employees, and that’s why we’re committed to providing a work environment that promotes growth, collaboration, and a sense of belonging. As a member of our Customer Support team, you’ll enjoy the flexibility of working remotely while contributing to an innovative, pet-loving company that’s redefining e-commerce. We provide ample opportunities for professional development, a competitive benefits package, and the chance to work with a team that truly cares.
How to Apply
Ready to take the next step in your career with Chewy? To apply for the Customer Support Specialist position, click the "Apply Now" button below and submit your resume. We look forward to hearing from you and welcoming you to our team!