Delta Airlines Work From Home Remote Jobs - Apply Now
Delta Air Lines is committed to providing world-class operational performance that ensures safe, reliable, and exceptional customer travel experiences. Our Operations Analysis and Performance (OAP) team is a cornerstone of this mission, delivering strategic insights through advanced analytics and collaboration with various operational teams.
Role Overview
We are seeking a Senior Analyst for the Air Terminal Customer Service (ACS) Resource Planning team within OAP. This team conducts detailed analysis of key operational and staffing metrics to support Delta’s operational and financial objectives. As a Senior Analyst, you will creatively address operational challenges, build predictive models, and develop actionable insights to optimize performance. This role requires a forward-thinking, analytical professional who thrives on problem-solving and engaging in strategic discussions about operational improvements.
Key Responsibilities
-
Data Analysis & Modeling:
- Extract and analyze data from multiple sources for use in operational models and strategic initiatives.
- Develop and refine predictive models to proactively address ACS staffing needs, collaborating with cross-functional ACS teams.
- Identify trends, inefficiencies, and opportunities for improved resource utilization.
-
Operational Insights & Recommendations:
- Utilize advanced analytical techniques to diagnose business challenges and recommend impactful solutions.
- Transform data into actionable insights through storytelling and visualization tools.
- Present findings to OAP leaders and senior business unit executives.
-
Strategic Projects & Process Improvement:
- Contribute to the development and implementation of resource planning initiatives.
- Lead or support process improvement projects across divisions, driving better outcomes for resource allocation and efficiency.
- Provide detailed reporting and insights on ACS resource planning trends and performance.
Qualifications
-
Education & Experience:
- Bachelor’s degree in Business, Mathematics, Statistics, Data Science, Industrial Engineering, or a related field (Master’s preferred).
- 3+ years of experience in analytics, operations research, or a similar role with a focus on large-scale operational performance.
-
Skills & Abilities:
- Proficiency in data visualization and analytics tools (e.g., Tableau, Power BI, SQL, Python, R).
- Strong problem-solving skills and the ability to create innovative solutions.
- Experience with predictive modeling and scenario forecasting.
- Exceptional communication skills for delivering insights to senior leaders and cross-functional teams.
- Demonstrated ability to manage multiple projects and meet deadlines in a fast-paced environment.
Why Join Delta?
- Work with a dynamic and innovative team at one of the world's leading airlines.
- Be part of strategic decision-making that shapes the future of Delta’s customer service and operational excellence.
- Access professional development opportunities and benefits that promote work-life balance.
How to Apply
If you’re a strategic thinker with a passion for analytics and operations, we’d love to hear from you! Submit your application and join Delta in redefining what it means to deliver unparalleled customer experiences.