Facebook Customer Service Virtual Assistant Jobs - Remote Part-Time Role
Facebook Customer Service Virtual Assistant – Remote, Part-Time
Job Overview:
We are looking for a Facebook Customer Service Virtual Assistant to join our team! This remote, part-time position allows you to work from anywhere in the USA. The ideal candidate will be detail-oriented, friendly, and capable of providing excellent customer support via Facebook platforms.
As a Customer Service Virtual Assistant, you will assist customers by responding to inquiries, resolving issues, and providing top-tier service through messages, comments, and posts on Facebook. If you are passionate about helping others and enjoy working in a flexible environment, we encourage you to apply!
Key Responsibilities:
- Respond to customer inquiries and comments on Facebook in a timely and professional manner.
- Provide troubleshooting support and resolve any issues customers may have.
- Manage direct messages, comments, and posts on the company’s Facebook page.
- Maintain accurate records of customer interactions, transactions, and feedback.
- Collaborate with the team to address customer concerns and improve service processes.
- Escalate complex issues to the appropriate department when needed.
Requirements:
- Previous experience in customer service or support is preferred but not required.
- Strong communication skills and a friendly, professional demeanor.
- Comfortable working independently and managing your own schedule.
- Proficiency with Facebook and other social media platforms.
- Ability to troubleshoot and solve customer issues quickly and effectively.
- Must have access to a reliable internet connection and a computer.
- Availability for part-time hours (flexible schedule with 10-20 hours per week).
- Must be located in the United States.
Preferred Skills (Optional):
- Experience with Facebook Business Manager or similar tools.
- Ability to multitask and manage multiple inquiries at once.
- A positive attitude and strong problem-solving skills.
Benefits:
- Flexible work hours – work from home at your own pace.
- Part-time position with opportunity for growth.
- Competitive hourly pay.
- Supportive, remote team environment.
How to Apply:
If you are excited to join our team and help us provide top-notch customer service to Facebook users, please send your resume and a brief cover letter detailing your interest in the role.
We look forward to hearing from you!