FedEx Part-Time Virtual Assistant & Customer Service Remote Jobs
Remote Part-Time Virtual Assistant & Customer Service Representative at FedEx
Job Type: Part-Time, Remote
Location: USA (Remote)
Company Overview: FedEx is a global leader in logistics, providing world-class solutions for transportation, e-commerce, and supply chain management. We are looking for dedicated, reliable, and motivated individuals to join our remote team as Virtual Assistants & Customer Service Representatives. This is a fantastic opportunity to work with a reputable company in a flexible, remote role.
Position Overview: As a Virtual Assistant & Customer Service Representative at FedEx, your primary responsibilities will involve supporting both administrative and customer service tasks in a virtual setting. You will be interacting with customers, assisting with inquiries, managing basic operational tasks, and helping ensure smooth business processes.
Key Responsibilities:
- Customer Service Support: Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Order Processing: Assist customers with placing orders, tracking shipments, and handling returns or exchanges.
- Administrative Support: Assist with routine administrative tasks such as scheduling, document management, and email correspondence.
- Problem Resolution: Troubleshoot and resolve customer concerns, offering effective solutions in a friendly and professional manner.
- Maintain Records: Keep accurate records of customer interactions and transactions in the company's CRM system.
- Collaborate with Teams: Work closely with the logistics and operations teams to provide efficient customer service.
Qualifications:
- Experience: At least 1 year of experience in customer service, administrative support, or a similar role (preferred but not required).
- Skills: Strong written and verbal communication skills, problem-solving abilities, and attention to detail.
- Tech-Savvy: Proficient with computers and communication tools such as MS Office, email, and CRM systems.
- Self-Motivated: Ability to work independently and manage time effectively.
- Availability: Must be available to work flexible hours, including some evenings or weekends.
- Customer-Oriented: A friendly, empathetic, and positive attitude toward customers.
Why Join FedEx?
- Flexible Remote Work: Enjoy the convenience of working from home with a flexible schedule.
- Competitive Pay: Attractive compensation for your time and effort.
- Career Development: Opportunity to grow and develop your career within the company.
- Team-Oriented Culture: Work within a supportive, collaborative environment.
How to Apply: Interested candidates can apply by sending a resume and a brief cover letter highlighting their relevant experience. We encourage applicants to submit their materials as soon as possible, as we are looking to fill this position promptly.
Equal Opportunity Employer: FedEx is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.