[Full-Time Hiring] Telecommunicator Remote Jobs

Are you ready to make a difference in healthcare? Cityblock Health is seeking motivated individuals for full-time Telecommunicator roles, offering remote work opportunities. As a Telecommunicator, you’ll play a key role in connecting patients with the services they need, ensuring smooth communication, and enhancing patient experiences.

Join our growing team and take advantage of a meaningful career with excellent benefits!

Job Details

Key Responsibilities

• Answer incoming calls from patients, addressing their inquiries and concerns in a timely manner.
• Assist with appointment scheduling and reminders for patients, ensuring seamless communication with healthcare providers.
• Provide general support to medical staff by gathering patient information and offering assistance with follow-up care.
• Document all communication in the system accurately, maintaining up-to-date records of patient interactions.
• Collaborate with other team members to ensure patients receive the best possible care and services.
• Respond to emergency calls and escalate issues as necessary.

Qualifications

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• Proven experience in customer service or a telecommunication role (healthcare experience is a plus).
• Strong verbal communication skills, with the ability to maintain a friendly, professional, and empathetic tone.
• Ability to handle sensitive information with confidentiality and professionalism.
• Basic computer skills, including proficiency with office software and telecommunication tools.
• Ability to work independently, manage time effectively, and meet deadlines.

Benefits

• Health Insurance: Comprehensive health insurance, including medical, dental, and vision coverage.
• Retirement Plans: 401(k) plan with company match.
• Paid Time Off (PTO): Generous paid vacation, sick leave, and holidays.
• Work-Life Balance: Flexible hours to ensure you have time for personal commitments.
• Growth Opportunities: Access to ongoing professional development and career advancement opportunities.

About Cityblock Health

Cityblock Health is a leading healthcare provider specializing in improving health outcomes through personalized care for underserved populations. We’re dedicated to reimagining the healthcare experience by providing holistic, community-centered care. As a part of our team, you’ll work in a dynamic, fast-paced environment, surrounded by passionate colleagues who are committed to making a meaningful impact on patients' lives.

What Our Alumni Say About Cityblock Health: "Cityblock Health allowed me to grow both personally and professionally. The team is incredibly supportive, and the work is rewarding as we strive to bring better care to underserved communities." – [Alumni Name], Former Telecommunicator

Interview Guide

To prepare for your interview with Cityblock Health, focus on the following:

1. Experience in Communication: Be ready to discuss your prior experience handling customer service or telecommunication roles. Highlight any experience in healthcare or dealing with sensitive information.

2. Problem-Solving Skills: Expect situational questions where you’ll need to demonstrate how you handled challenging situations or difficult calls. Showcase your ability to remain calm and professional under pressure.

3. Passion for Healthcare: We want to hear why you're interested in working in healthcare. Share your passion for helping others and how you see yourself contributing to patient care.

4. Technical Knowledge: While we’ll provide training, understanding basic telecommunication systems and software is a plus. Be prepared to explain your familiarity with such tools and your ability to quickly learn new systems.

5. Company Fit: Research Cityblock Health’s mission, values, and community-centered approach. Share how your personal values align with our vision of transforming healthcare delivery for underserved populations.

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