Inbound Contacts Representative (Fully Work From Home) - Career Opportunity

We are excited to offer a career opportunity for an Inbound Contacts Representative in a fully remote capacity. As an Inbound Contacts Representative, you will serve as the first point of contact for customers, delivering exceptional service over the phone. This role requires excellent communication skills, a positive attitude, and the ability to handle high-volume inbound calls. If you’re looking for a rewarding career with the flexibility of working from home, this position is a great fit for you.

Job Details

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Key Responsibilities

• Handle inbound calls and respond to customer inquiries in a professional and efficient manner.
• Provide accurate product information and resolve customer concerns promptly.
• Maintain a high level of customer satisfaction by offering solutions to issues and addressing their needs.
• Accurately document customer interactions in the system for future reference.
• Collaborate with team members and supervisors to meet department goals.
• Continuously strive to meet performance and quality metrics.

Qualifications

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
• Previous customer service experience, preferably in a call center or inbound contact role.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to handle a high volume of calls in a fast-paced environment.
• Proficiency with computer systems and software (basic knowledge of CRM systems is a plus).
• Self-motivated and capable of working independently in a remote environment.
• Flexible, adaptable, and able to work in a team setting.

Health Insurance Benefits

• Comprehensive Health Insurance: Receive medical, dental, and vision coverage for you and your family.
• Prescription Drug Coverage: Access to affordable medication through our prescription drug program.
• Health Savings Account (HSA): Tax-advantaged savings for medical expenses.
• Mental Health Support: Access to employee wellness programs and mental health resources.
• Paid Time Off (PTO): Generous vacation and sick leave to support your well-being.

Company Details: Humana

Humana is a leading healthcare provider dedicated to helping people achieve lifelong well-being. We offer a variety of healthcare solutions, including insurance plans, medical services, and health-related products, all with the goal of making healthcare more accessible, affordable, and personalized. Humana is committed to providing our employees with a collaborative, supportive environment where they can thrive both professionally and personally. With a focus on innovation, integrity, and compassion, we aim to improve the quality of life for all of our members, employees, and their families.

What Our Alumni Say About Humana

"Humana has given me the opportunity to grow both professionally and personally. The work-from-home flexibility allows me to balance my career with my family life, and the company’s culture fosters an inclusive and supportive environment. I’ve had the chance to learn new skills, meet fantastic colleagues, and contribute to meaningful work in healthcare. I’m proud to be part of such a forward-thinking company."
– Samantha T., Former Inbound Contact Representative

Interview Guidance for This Job

To help you prepare for an interview for the Inbound Contacts Representative position at Humana, we recommend focusing on the following:

1. Customer Service Experience: Be prepared to discuss your previous experience in handling customer inquiries and how you maintained professionalism while working under pressure.
2. Communication Skills: Demonstrate your ability to communicate clearly and effectively over the phone and in writing.
3. Problem-Solving Abilities: Share examples of how you’ve solved problems for customers in the past and your approach to finding solutions.
4. Technical Proficiency: Familiarity with computer systems and CRM platforms is important. Be prepared to discuss your experience with technology and any relevant software.
5. Teamwork and Independence: Highlight situations where you’ve worked independently, as well as how you’ve contributed to team efforts to meet goals.
6. Flexibility and Adaptability: Humana values employees who are adaptable in a fast-paced, remote work environment. Be ready to discuss how you manage change and shifting priorities.