Insurance Customer Support Associate - Remote - WFH

We are looking for enthusiastic and customer-focused individuals to join our team as Insurance Customer Support Associates. In this role, you will provide exceptional service to customers, helping them navigate their insurance policies, resolve inquiries, and deliver a positive customer experience. This is a remote, work-from-home (WFH) position that offers flexibility and a chance to grow within a supportive company.

Job Details

Responsibilities

• Assist customers with insurance-related inquiries via phone, email, or chat.

• Resolve customer issues promptly and effectively.

• Educate customers about their insurance policies, benefits, and coverage.

• Process policy changes, claims, and billing inquiries.

• Ensure accurate data entry and maintain updated customer records.

• Provide empathetic and professional customer service at all times.

• Collaborate with team members to improve service quality.

• Follow company policies and procedures to ensure compliance.

Requirements

1. High school diploma or equivalent (Bachelor’s degree preferred).

2. Previous experience in customer service, insurance, or related fields.

3. Excellent verbal and written communication skills.

4. Strong problem-solving and multitasking abilities.

5. Proficiency in using computer systems and CRM software.

6. Ability to work independently in a remote environment.

7. Reliable internet connection and a dedicated workspace.

8. Flexibility to work varying shifts, including evenings and weekends.

Benefits

1. Competitive salary with performance bonuses.

2. Comprehensive health, dental, and vision insurance.

3. Paid time off (PTO) and holidays.

4. 401(k) retirement plan with company match.

5. Paid training and career development programs.

6. Employee wellness programs.

7. Discounts on insurance products and services.

8. Flexible work schedules.

9. Access to online learning resources and certifications.

Why Join Us?

• Supportive Culture: Be part of a team that values collaboration, innovation, and personal growth.

• Career Advancement: Opportunities for promotions and career development.

• Work-Life Balance: Enjoy the convenience of working from home with flexible hours.

• Recognition: We celebrate our employees’ achievements and milestones.

• Diversity & Inclusion: Join a workplace that embraces individuals from all backgrounds.

How to Apply

To apply for the position of Insurance Customer Support Associate, click here or visit our careers page at TTEC Careers. Complete the online application and upload your updated resume. Selected candidates will be contacted for further steps in the hiring process.

Join TTEC and make a difference by delivering exceptional service while advancing your career in the insurance industry!

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