Live Chat Agent - WFH REMOTE
Podhurst Associates is seeking motivated and dynamic individuals to join our team as Live Chat Agents. This is a remote position, allowing you to work from the comfort of your home. As a Live Chat Agent, you will assist customers by providing timely and efficient support via live chat platforms, ensuring an exceptional customer experience. If you're passionate about delivering excellent service and thrive in a fast-paced environment, this role is perfect for you.
Job Details
| Job Title | Live Chat Agent - WFH REMOTE |
|---|---|
| Company Name | Podhurst Associates |
| Location | Remote (Work From Home) |
| Employment Type | Full-Time, Permanent |
| Salary | Competitive + Benefits |
| Work Hours | Flexible hours (Full-time availability required) |
| Required Experience | Previous customer service or chat support experience preferred |
| Training Provided | Yes |
| Job Start Date | ASAP |
Responsibilities:
- Interact with customers through live chat, addressing inquiries and providing solutions.
- Resolve customer issues promptly and accurately, ensuring a high level of satisfaction.
- Maintain a professional, friendly demeanor in all interactions.
- Document customer interactions and feedback.
- Collaborate with team members to ensure smooth communication.
- Manage multiple chats simultaneously while maintaining quality.
- Provide product information and technical support to customers.
- Meet performance goals and customer satisfaction targets.
Requirements:
- Proven experience in customer service or support roles (chat or phone support preferred).
- Excellent written communication skills with the ability to engage customers effectively.
- Strong problem-solving and critical thinking abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Exceptional attention to detail and accuracy.
- Proficiency with chat software and Microsoft Office.
- Self-motivated with a positive attitude and strong work ethic.
- High-speed internet connection and a quiet workspace to handle remote duties.
Benefits:
- Work from home with flexible hours.
- Competitive salary with performance-based incentives.
- Opportunities for career growth and advancement.
- Ongoing training and development programs.
- Comprehensive health insurance coverage.
- Paid time off and holiday pay.
- Employee discounts and perks.
- A supportive and friendly team environment.
Health Insurance:
- Comprehensive health insurance coverage for employees.
- Includes dental and vision coverage.
- Access to wellness programs and support services.
Why Join Us?
At Podhurst Associates, we value our employees and foster a collaborative and inclusive work environment. By joining our team, you’ll become part of a forward-thinking company that prioritizes both professional growth and personal well-being. We offer competitive compensation, opportunities for advancement, and a supportive remote work culture. Make a difference with us and thrive in your career!
How to Apply:
Interested candidates can apply by submitting their resume and a brief cover letter through our online application form on the Podhurst Associates website. In your cover letter, please include why you believe you are a great fit for this role. We look forward to hearing from you!