Live Chat Assistant - Work from home
Join Stripe as a Live Chat Assistant and help us deliver exceptional support to our customers. You’ll assist clients in resolving issues, answering questions, and providing guidance through live chat. This is a remote, full-time position that offers flexibility and the opportunity to work from the comfort of your home.
Job Details
| Position | Live Chat Assistant |
|---|---|
| Company | Stripe |
| Employment Type | Full-time |
| Work Arrangement | Remote / Work from Home |
| Shift Hours | Flexible (may include weekends and holidays) |
| Compensation | Competitive salary (details provided during interviews) |
Responsibilities
- Respond to customer inquiries through live chat promptly and professionally.
- Troubleshoot and resolve customer issues, escalating when necessary.
- Provide accurate information about Stripe's products and services.
- Maintain a positive, empathetic, and professional attitude with customers.
- Keep detailed records of customer interactions and feedback.
- Collaborate with team members to improve processes and customer satisfaction.
Requirements
- High school diploma or equivalent (Bachelor’s degree preferred).
- Strong written communication skills with attention to detail.
- Ability to multitask and work in a fast-paced environment.
- Previous customer support or live chat experience is a plus.
- Proficiency in using online tools and technology.
- Reliable internet connection and a distraction-free workspace.
Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holidays.
- Retirement savings plan.
- Employee wellness programs.
- Career development opportunities.
Why Join Us?
At Stripe, we’re committed to fostering a culture of innovation, collaboration, and inclusion. You’ll have the opportunity to grow your career while working with a diverse and talented team. We value our employees and provide the tools, training, and support needed to succeed.
How to Apply
Ready to join the team? Submit your application today.