Live Chat Support - (Full-Time) Job
Hamodia Inc. is seeking an energetic and solution-driven individual to join our team as a Live Chat Support Specialist. This full-time role involves interacting with our valued customers through real-time chat, offering assistance, resolving queries, and ensuring an excellent customer experience. If you’re passionate about providing exceptional service and thrive in a fast-paced environment, this role is perfect for you.
Job Details
| Category | Details |
|---|---|
| Job Title | Live Chat Support Specialist (Full-Time) |
| Location | Remote |
| Work Hours | 8-hour shifts (Monday - Friday) |
| Employment Type | Full-Time |
| Salary | Competitive, based on experience |
| Start Date | Immediate |
| Reporting To | Customer Support Manager |
| Industry | Media and Publishing |
Key Responsibilities
- Customer Assistance: Handle inbound chat queries from customers with professionalism and empathy.
- Problem Solving: Address and resolve technical, billing, or account-related issues promptly.
- Knowledge Sharing: Provide detailed information about our services, products, and policies.
- Documentation: Maintain accurate and timely records of customer interactions using the company CRM.
- Continuous Improvement: Gather customer feedback and share insights to improve processes and services.
- Collaboration: Work closely with internal departments to resolve escalated issues and enhance the overall customer experience.
Qualifications
- Education: High school diploma or equivalent (Bachelor’s degree is a plus).
- Experience: 1-2 years in customer service or live chat support roles.
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Skills:
- Excellent written communication skills.
- Ability to multitask efficiently across multiple chats.
- Proficiency in CRM tools and chat software.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a team-oriented environment.
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Preferred Traits:
- Self-motivated with a customer-first mindset.
- Calm under pressure and adaptable to change.
Benefits
At Hamodia Inc., we care about the well-being of our employees. Full-time employees are eligible for a comprehensive benefits package, including:
- Health Insurance: Coverage for medical, dental, and vision.
- Paid Time Off (PTO): Generous leave for vacations, sick days, and personal time.
- Professional Growth: Access to learning resources and opportunities for internal promotion.
- Work-Life Balance: Flexible scheduling options.
About Hamodia Inc.
Hamodia Inc. is a globally recognized leader in the media and publishing industry. We are committed to delivering top-notch service and providing a supportive environment for both customers and employees. Our team takes pride in innovation, excellence, and creating meaningful connections with our audience.
Here’s What Our Alumni Say About Working at Hamodia Inc.:
"Hamodia is more than a workplace; it’s a community. I learned so much here, and the supportive culture helped me excel in my career." – Former Employee
Guide for Interview Preparation
- Research: Understand Hamodia Inc., our mission, and the services we offer.
- Focus on Skills: Be prepared to discuss your experience in customer service and how it aligns with the responsibilities listed.
- Demonstrate Communication: Showcase your ability to communicate clearly and empathetically.
- Live Chat Simulation: Be ready for a mock chat exercise to evaluate your typing speed, problem-solving skills, and professionalism.
- Ask Questions: Prepare thoughtful questions about the role, team, and company culture.