Live Chat Support (Kick Start) - Paid Time Off
Are you passionate about helping customers through seamless and professional communication? At Financial Aid Experts, Inc, we are looking for dynamic individuals to join our team as Live Chat Support Specialists. This role is ideal for those seeking to kickstart their career in customer support, with excellent growth opportunities, competitive benefits, and comprehensive training.
Job Details
| Position | Live Chat Support (Kick Start) - Paid Time Off |
|---|---|
| Company | Financial Aid Experts, Inc |
| Location | Remote (USA-based) |
| Job Type | Full-time or Part-time |
| Salary | $18–$22/hour |
| Paid Time Off (PTO) | Yes (Accrued monthly) |
| Health Insurance Benefits | Comprehensive health, dental, and vision coverage |
Key Responsibilities
- Respond promptly to customer inquiries via live chat, ensuring a positive customer experience.
- Resolve issues related to financial aid queries or account management with accuracy and empathy.
- Escalate complex queries to the relevant departments while maintaining timely follow-ups.
- Monitor and document customer interactions for quality assurance and training purposes.
- Collaborate with team members to improve response times and resolve common concerns.
Qualifications
- Education: High school diploma or equivalent (college degree is a plus).
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Experience:
- Previous experience in customer support or live chat (preferred).
- Strong typing skills and a minimum typing speed of 40 words per minute.
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Skills:
- Exceptional written communication and problem-solving abilities.
- Attention to detail and ability to handle multiple chat sessions simultaneously.
- Proficiency in CRM tools and chat software (training will be provided).
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Personality Traits:
- Friendly, patient, and solutions-oriented.
- A strong desire to help customers and build trust.
Benefits
Health Insurance Coverage:
- Comprehensive medical, dental, and vision insurance plans tailored to individual needs.
- Access to wellness programs, including virtual fitness classes and mental health support.
- Health savings account (HSA) options for tax-advantaged medical expense savings.
Additional Benefits:
- Competitive Paid Time Off (PTO), including holidays and personal leave.
- Flexible schedules to maintain a healthy work-life balance.
- Professional growth programs, with opportunities for promotions and skill development.
About Financial Aid Experts, Inc
At Financial Aid Experts, Inc, we specialize in helping students and families navigate the complexities of financial aid. Our mission is to make education accessible and affordable for everyone. With a supportive team culture and a passion for customer success, we’ve built a reputation as a trusted partner for financial guidance.
What Our Alumni Say:
"Joining Financial Aid Experts, Inc was the best decision of my career. The training, the support, and the growth opportunities have been phenomenal!" — Alex P., former Live Chat Support Specialist
Interview Guide for This Job
Step 1: Prepare Your Story
- Be ready to share examples of how you’ve handled customer inquiries or challenging situations in the past.
- Highlight your ability to multitask and adapt to new software.
Step 2: Test Your Skills
- Demonstrate your typing speed and accuracy. A minimum of 40 WPM is required.
- Be prepared for a scenario-based chat test where you’ll resolve a mock customer issue.
Step 3: Showcase Your Personality
- Emphasize your enthusiasm for helping others and your eagerness to learn.
- Maintain a professional yet friendly demeanor throughout the interview.