Sales Associate (Paid Time off) Full-Time Remote Jobs

Join our innovative and dynamic team at Imagine Learning! We are seeking a detail-oriented and dependable Telecommunicator to support our customers remotely. If you have strong communication skills and thrive in a virtual work environment, this opportunity is perfect for you!

Job Details:

Job Description:

As a Telecommunicator, you will be the voice of Imagine Learning, offering solutions and assistance to our valued customers. This role requires exceptional phone and communication skills, providing timely support to help customers navigate through various services and inquiries. We are looking for someone who can work remotely with a positive attitude and maintain high customer satisfaction levels.

Key Responsibilities:

• Answer incoming customer calls and respond to inquiries efficiently.
• Provide accurate information on products, services, and issues.
• Resolve customer complaints in a professional and timely manner.
• Ensure customer satisfaction through clear and helpful communication.
• Document interactions and provide detailed feedback to internal teams.
• Maintain a professional and friendly demeanor in all customer interactions.
• Handle a high volume of inbound calls and resolve issues promptly.
• Ensure adherence to company policies and procedures while delivering exceptional service.

Qualifications:

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• Previous customer service or telecommunication experience preferred.
• Excellent verbal and written communication skills.
• Ability to work independently and manage time efficiently.
• Familiarity with using remote communication tools (e.g., Zoom, phone systems, email).
• Problem-solving skills and the ability to remain calm under pressure.
• Comfortable working in a virtual environment with flexible hours.

Benefits:

• Health Insurance: Comprehensive health coverage including medical, dental, and vision plans.
• Paid time off (PTO) and holidays.
• Retirement savings plan (401k) with company matching.
• Career development and growth opportunities.
• Access to wellness programs and employee assistance.
• Flexible work schedule and remote work benefits.

Why Imagine Learning?

At Imagine Learning, we believe in the power of education and the positive impact it can have on the lives of children and families. Our commitment to our employees and customers is unwavering. We offer a supportive environment where you can thrive and grow in your career.

What Our Alumni Say About Imagine Learning:

"Working with Imagine Learning has been an incredible experience! The team is supportive, and the flexibility of remote work has allowed me to balance my personal and professional life beautifully." - Sarah, Customer Support Specialist

"Imagine Learning has not only helped me grow professionally but has also shown me the importance of making a difference in the lives of those we serve." - Alex, Remote Telecommunicator

Interview Guide for This Job:

1. Tell us about your previous experience in customer service or telecommunication.

   • Be prepared to share your experience with answering customer inquiries, problem-solving, and how you managed challenging calls.

2. Why are you interested in a remote telecommunicator role?

   • Discuss why you prefer remote work and how you manage to stay motivated and productive in a home environment.

3. How do you handle high-stress situations and difficult customer interactions?

   • Share a past experience where you handled a stressful situation and the steps you took to resolve it.

4. Can you explain a time when you went above and beyond for a customer?

   • Provide an example where you exceeded customer expectations, showcasing your dedication to customer satisfaction.

5. How do you manage multiple tasks simultaneously while maintaining high-quality service?

   • Highlight your multitasking abilities and your approach to prioritizing and managing time effectively.

6. What makes you a great fit for the role of Telecommunicator at Imagine Learning?

   • Talk about your communication skills, customer-focused attitude, and your enthusiasm for supporting a growing organization.

Apply For This Job Now