Teleperformance work from home
Teleperformance is a global leader in providing outsourced customer experience management services. We are committed to delivering outstanding customer service and technical support across multiple industries, ensuring customer satisfaction and brand loyalty. Our work-from-home opportunities offer a flexible, dynamic, and supportive environment where our employees can thrive.
Position Overview: We are seeking motivated individuals to join our team as Customer Service Representatives, working from the comfort of their own home. In this role, you will provide exceptional customer service through phone, email, and chat support, assisting customers with inquiries, troubleshooting issues, and resolving problems efficiently.
Key Responsibilities:
- Handle inbound and outbound customer service calls, emails, and chats.
- Provide accurate information and support to customers regarding their inquiries, orders, and services.
- Troubleshoot technical issues and guide customers through solutions.
- Document all customer interactions and maintain accurate records.
- Meet and exceed performance targets, including quality and efficiency metrics.
Requirements:
- High school diploma or equivalent; some college coursework preferred.
- Previous customer service experience preferred.
- Strong communication skills, both written and verbal.
- Proficient in computer use and internet navigation.
- Ability to work independently with minimal supervision.
- A quiet, dedicated home office space with reliable internet access.
Benefits:
- Flexible work schedule to balance personal and professional commitments.
- Paid training and ongoing development opportunities.
- Competitive compensation with performance-based incentives.
- Access to health and wellness benefits.
- Opportunities for career advancement within Teleperformance.
How to Apply: Interested candidates should submit their resume and a brief cover letter outlining their qualifications and interest in the position.
Join Teleperformance and become part of a global community that values excellence, integrity, and innovation in customer service. Apply today to start your journey with us!