Virtual Client Support Advisor at American Express

American Express is seeking a dedicated and customer-focused Virtual Client Support Advisor to join our team. As a key member of our virtual support team, you will assist clients with a wide range of services, including account inquiries, troubleshooting, and providing solutions to complex customer needs. The ideal candidate is a strong communicator, detail-oriented, and thrives in a dynamic, fast-paced environment.

Job Details:

Responsibilities:

• Provide exceptional customer support via phone, email, and chat, assisting clients with inquiries, concerns, and troubleshooting issues.
• Resolve account-related issues, including billing, transactions, and rewards program inquiries.
• Deliver solutions with professionalism, empathy, and accuracy while maintaining American Express’ high standards of service.
• Collaborate with team members and internal departments to resolve complex customer issues.
• Stay updated on product features, policies, and procedures to provide accurate information to customers.
• Document interactions and feedback to ensure all client needs are met efficiently.

Requirements:

• High school diploma or equivalent; college degree preferred.
• Strong verbal and written communication skills.
• Previous customer service experience in a virtual setting is a plus.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and attention to detail.
• Proficiency in using CRM software and other customer service tools.
• Ability to manage multiple tasks and work in a fast-paced environment.
• Must have access to a reliable internet connection and a quiet, dedicated workspace.

Benefits:

• Competitive salary and bonus opportunities.
• Paid time off (vacation, sick leave, holidays).
• Retirement savings plan with company match.
• Employee discount programs and perks.
• Career development and advancement opportunities.
• Comprehensive onboarding and training programs.
• Access to company resources and learning tools.

Health Insurance:

• Comprehensive health, dental, and vision insurance plans.
• Mental health support and wellness programs.
• Life insurance and disability coverage.

Why Join Us?

At American Express, we value our employees and offer a dynamic, inclusive environment where everyone can grow and succeed. As a Virtual Client Support Advisor, you'll be part of a global brand that is committed to providing exceptional service and empowering employees with the tools and resources they need to thrive. Join us and be part of a company that values innovation, integrity, and customer satisfaction.

How to Apply:

1. Visit our careers page on the American Express .
2. Select the "Virtual Client Support Advisor" position.
3. Submit your resume and a cover letter detailing your experience and motivation for applying.
4. Complete the online assessment (if applicable).
5. We will review your application and contact you for further steps in the recruitment process.

Apply For This Job Now