Work From Home Customer Service Assistant
Join Cisco as a Work From Home Customer Service Assistant and be part of a dynamic, inclusive, and innovative team. You’ll play a vital role in supporting our customers, ensuring their satisfaction, and representing the Cisco brand with professionalism and enthusiasm.
| Position | Work From Home Customer Service Assistant |
|---|---|
| Company | Cisco |
| Location | Remote |
| Employment Type | Full-Time |
| Salary | Competitive, based on experience |
| Shift | Flexible |
| Application Deadline | Open until filled |
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Respond promptly and professionally to customer inquiries via email, phone, or chat.
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Provide accurate information about Cisco’s products and services.
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Resolve customer issues and escalate complex queries to the appropriate department.
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Maintain detailed records of customer interactions in our CRM system.
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Ensure a high level of customer satisfaction through active listening and problem-solving.
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Collaborate with team members and contribute to improving customer service processes.
Requirements:
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Proven experience in customer service or a related field.
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Strong communication skills, both written and verbal.
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Ability to work independently and manage time effectively in a remote environment.
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Proficiency in using CRM tools and standard office software.
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High-speed internet and a reliable computer setup.
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A positive attitude, patience, and a passion for helping others.
Benefits:
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Health Insurance: Comprehensive medical, dental, and vision coverage.
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Paid Time Off: Generous vacation, sick leave, and personal days.
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Professional Growth: Access to training programs, certifications, and career advancement opportunities.
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Wellness Programs: Mental health support, gym reimbursements, and work-life balance initiatives.
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Retirement Plans: Competitive 401(k) matching contributions.
Why Join Us?
At Cisco, we believe in empowering our employees to achieve their best. Here, you’ll work in a supportive and inclusive environment where innovation thrives. We value diversity, encourage collaboration, and prioritize your well-being. By joining Cisco, you become part of a global network that’s shaping the future of technology and creating meaningful change in the world.
How to Apply:
Ready to take the next step in your career? Apply now by submitting your resume and a cover letter detailing your relevant experience. Visit our careers page at Cisco Careers or email your application to Apply. We’re excited to hear from you and welcome you to the Cisco family!