Google Virtual Assistant Customer Service Remote Jobs - Job Vacancy
Customer Service Remote Jobs – Google Virtual Assistant Role
Location: Remote (United States)
About the Role:
We are seeking a dedicated and tech-savvy Google Virtual Assistant to join our dynamic customer service team. This is a fully remote role where you will support our customers by helping them with Google-related queries, troubleshooting, and providing a high-quality customer service experience. As a Google Virtual Assistant, you will play a key role in helping users navigate Google’s suite of products, including Google Workspace, Google Search, Google Maps, and more.
Key Responsibilities:
- Provide exceptional customer service support through live chat, email, and phone for Google-related products and services.
- Assist customers with account setup, troubleshooting, and resolving technical issues related to Google applications (Gmail, Google Calendar, Google Drive, etc.).
- Stay up-to-date with new features and updates to Google products to provide accurate assistance.
- Ensure a high level of customer satisfaction by addressing queries in a timely and professional manner.
- Troubleshoot user issues related to Google accounts and troubleshoot common problems related to Google services.
- Follow up with customers to ensure their problems have been resolved and provide additional assistance when necessary.
- Document all customer interactions and maintain accurate records of queries, solutions, and feedback.
Qualifications:
- Must be based in the U.S. (this is a remote position, but we require U.S. residents).
- Proven experience in customer service or technical support, preferably in a virtual assistant role.
- In-depth knowledge of Google products (e.g., Gmail, Google Docs, Google Drive, Google Maps) is a must.
- Strong communication skills, both written and verbal, with the ability to explain complex issues clearly.
- Comfortable using various communication tools and platforms (email, chat, video calls).
- Ability to work independently and manage your time effectively in a remote setting.
- Strong problem-solving skills and attention to detail.
- A reliable internet connection and a quiet workspace are required for remote work.
What We Offer:
- Competitive salary (based on experience).
- Flexible working hours – Work from anywhere in the U.S.
- Comprehensive training on Google products and services.
- Opportunity for growth within a rapidly expanding company.
- Supportive and collaborative remote work environment.
How to Apply:
If you are passionate about customer service and have expertise in Google products, we encourage you to apply! Please send your updated resume and a brief cover letter outlining your relevant experience to Click Apply Button.